Long Term Care Institute (Verity Consulting) and Compliance Check Website Terms of Use
Last Updated: August 2024

          1. Introduction

These Website Terms of Use (“Terms of Use”) govern your use of the websites owned and operated by
Long Term Care Institute, Inc. (Verity Consulting) and its affiliates, subsidiaries, divisions and
brands (collectively, “LTCI” or “we”), including www.verityteam.com and www.compliancecheckapp.com
and corresponding social media websites and mobile applications (referred to each as a “Website” or
collectively as the “Websites”).

By using a Website, you agree to follow these Terms of Use. When these Terms of Use refer to “use”
of a Website, the term “use” is intended to be broadly construed to include any direct or indirect
access to or use of the Website or any information or data included on the Website.

IF YOU HAVE A SUBSCRIPTION TO THE COMPLIANCE CHECK WEBAPP, YOUR RIGHTS AND
OBLIGATIONS WITH RESPECT TO YOUR ACCESS AND USE OF THE COMPLIANCE CHECK
WEBAPP ARE ALSO SUBJECT TO THE TERMS AND CONDITIONS OF THE COMPLIANCE
CHECK SUBSCRIPTION AGREEMENT.

1. THIRD PARTY WEBSITES

These Terms of Use do not apply to any other website owned or operated by any third party even if
such third party links to a website owned by LTCI or LTCI links to that third party website.
Accordingly, these Terms of Use does not apply to the practices of any third party, affiliate, or
business partner that LTCI does not own or control. Additionally, the owners of social media
services may have additional terms and conditions that supersede these Terms of Use depending on a
user’s own personal preferences with that social media provider. You acknowledge that LTCI does not
control such third party websites and is not responsible for any content, services, products or
practices of such third parties.

2. OTHER AGREEMENTS AND POLICIES

These Terms of Use relates only to your use of a Website and is further subject to LTCI’ Website
Privacy Policy www.verityteam.com… (which governs LTCI’ Agreement with respect to collection and
use of information through the Websites).

3. CHANGES TO TERMS OF USE

LTCI reserves the right to change these Terms of Use in its sole discretion without advance notice.
Changes to these Terms of Use become effective on the date when the updated Terms of Use are
published on a Website. By using a Website after a change in the Terms of Use, you agree to follow
and be bound by the Terms of Use as amended.

4. ELECTRONIC COMMUNICATIONS

When you visit a Website or send e-mails to us, you are communicating with LTCI electronically.
LTCI may, in its discretion, communicate with you electronically, including but not limited to, by
posting notices on Websites or by responding to your e-mail. You agree that all agreements,
notices, disclosures or other communications that we provide to you electronically satisfy any
legal requirement that such communications be in writing.

5. MODIFICATIONS TO WEBSITES, PRODUCTS AND SERVICES

LTCI reserves the right to modify in whole or in part, or temporarily or permanently discontinue,
any Website or any products, services or content contained on a Website for any reason and at any
time and without notice to you. Should you be unable to locate an item you saw on a previous visit
to our Websites, please contact our Customer Service department.

6. WEBSITE AVAILABILITY

LTCI periodically schedules system downtime for maintenance and other purposes and the Website may
be unavailable due to unplanned system outages or circumstances outside of LTCI’ control. LTCI
shall have no liability to any user or third party whatsoever for the resulting unavailability of a
Website or for any loss of data or transactions caused by planned or unplanned system outages or
the resultant delay, misdelivery, or non-delivery of information caused by such system outages.

7. WEBSITE ERRORS

We attempt to provide the most recent, accurate, and reliable information on our Websites. However,
there may be occasions when information featured on our Websites may contain typographical errors,
incomplete data, inaccuracies, or items featured on the Websites that are no longer in stock. We do
not warrant that the information accessible via these Websites is accurate, complete or current. We
reserve the right to correct errors and to update product information at any time.

8. SECURITY

The Websites may utilize both secure and non-secure sections and pages. LTCI uses commercially
reasonable security protocols to protect the transmission of data submitted using the secure
portions of the Website. Before submitting any sensitive data using the Website, be sure your web
browser displays a secure web address beginning with “https://…” LTCI cannot guarantee that
unauthorized third parties will never be able to defeat the security measures employed by LTCI.
Although we cannot guarantee that our systems are 100% secure 100% of the time, we periodically
update our technology in order to improve the protection of customer information.

9. OWNERSHIP OF WEBSITE CONTENT

LTCI, its affiliates or its third party licensors own all copyrights, trademarks, trade dress and
other intellectual property contained on the Websites or contained in email correspondence you may
receive through a Website (“Content”). Content includes software, images, illustrations,
designs, icons, photographs, trademarks, logos, text, sounds and the arrangement of Content on
the Websites as a whole. You shall not use any Content for any purpose without the prior
written consent of LTCI or the respective owner of such Content.

10. USE OF THE WEBSITES

You agree to use the Websites only for lawful purposes. You agree not to do any of the following:
(a) communicate to LTCI or upload to or transmit on a Website any defamatory, indecent, obscene,
harassing, violent or otherwise objectionable material, or any material that is, or may be,
protected by copyright, without permission from the copyright owner; (b) use a Website to violate
the legal rights (including the rights of publicity and privacy) of others or to violate the laws
of any jurisdiction; (c) intercept or attempt to intercept electronic mail not intended for you;
(d) misrepresent an affiliation with any person or organization; (e) restrict or inhibit use of a
Website by others; (f) upload or otherwise transmit files that contain a virus or corrupted data;
(g) collect information about others (including email addresses) without their consent (h) download
a file or software or include in a message any software, files or links that you know, or have
reason to believe, cannot be distributed legally over a Website or that you have a contractual
obligation to keep confidential (notwithstanding its availability on a Website);
(i) post “spam”, transmit chain letters or engage in other similar activities; or (j) engage in any
other conduct that restricts or inhibits anyone’s use or enjoyment of a Website, or which, as
determined by LTCI, may harm LTCI or users of a Website or expose them to liability.

You understand and acknowledge that you are responsible for whatever content you submit, and you,
not LTCI, have full responsibility for such content, including its legality, reliability and
appropriateness. By uploading or otherwise transmitting material to LTCI or to any area of a
Website, you warrant that the material is your own or is in the public domain or otherwise free of
proprietary or other restrictions and that you have the right to communicate it to LTCI and/or post
it to a Website. You grant to LTCI the right to use all content you upload or otherwise transmit to
LTCI or a Website in any manner LTCI chooses, including, but not limited to, copying, displaying,
performing or publishing it in any format whatsoever, modifying it, incorporating it into other
material or making a derivative work based on it.

LTCI reserves the right, but does not assume any responsibility, to (a) remove any material posted
on a Website which LTCI, in its sole discretion, deems inconsistent with the foregoing commitments,
including any material LTCI has been notified, or has reason to believe, constitutes a copyright
infringement; and (b) terminate any user’s access to all or part of a Website. However, LTCI can
neither review all material before it is posted on a Website nor ensure prompt removal of
objectionable material after it has been posted. Accordingly, LTCI assumes no liability for any
action or inaction regarding transmissions, communications or content provided by third parties.
LTCI reserves the right to take any action it deems necessary to protect the personal safety of
users of a Website and the public; however, LTCI has no liability or responsibility to anyone for
performance or nonperformance of the activities described in this paragraph.

Your failure to comply with the above provisions may result in the termination of your access to
the LTCI Website and may expose you to civil and/or criminal liability.

11. USER FEEDBACK

Except with respect to the Compliance Check WebApp, the use of which is governed by a separate
Subscription Agreement, portions of the Websites may allow users to submit product reviews and LTCI
welcomes user and customer comments regarding the Websites and LTCI products and services. However,
any non-personal information you transmit to LTCI through a Website is not, and will not be treated
as private, confidential or proprietary. We may make unrestricted use of any non-personal
information you transmit to LTCI through a Website. If a portion of a Website enables you to post a
product review that is intended to be public, any personal information you include in such public
review will become public and LTCI shall not be liable to you for the disclosure of any personal
information you include in a product review that is intended to be made public.

[Should you post any review on a Website, you grant LTCI and its third party marketing and
advertising partners the right to use, publish, republish, and distribute that review, or portions
thereof, online, in product catalogs and other marketing and advertising materials.

12. UNSOLICITED IDEAS

LTCI welcomes feedback, questions and comments about its products, services and its Websites. As a
general Agreement, LTCI does not accept unsolicited ideas for products or services through the
Websites. All communications and other materials (including, without limitation, unsolicited ideas,
photographs, drawings, suggestions, or materials) you send to a Website by e-mail or otherwise will
upon submission become the sole and exclusive property of LTCI and may be used by LTCI for any
purpose whatsoever, commercial or otherwise, without compensation to you.

13. ACCOUNT AND MEMBERSHIP INFORMATION

Certain portions of the Websites may allow you to set up an account or subscribe to certain
features or benefits, including creating a unique username and password or providing certain
personal information. By joining, subscribing or submitting information to LTCI through a Website,
you expressly agree to (a) keep your login and password information confidential; (b) ensure that
any person accessing your account is aware that the account is subject to these Terms of Use; (c)
supervise and be responsible for any use of your account; (d) promptly change your login
information if you believe that an unauthorized person has access to your login information.

Furthermore, by joining, subscribing or submitting information to LTCI through a Website, you
expressly grant LTCI, its affiliate, or third party service provider the right to communicate with
you via e-mail, mail, fax or telephone.

You are also responsible for maintaining the confidentiality of your account information and
password and for restricting access to such information and to your computer. You agree to accept
responsibility for all activities that occur under your account or password. LTCI reserves
the right to suspend or cancel any user account for any other reason in its sole and absolute
discretion.

14. WARRANTY AND LIABILITY DISCLAIMERS

LTCI DOES NOT ASSUME ANY LIABILITY FOR THE MATERIALS, INFORMATION AND
OPINIONS PROVIDED ON, OR AVAILABLE THROUGH, THE WEBSITE OR ANY OTHER LTCI
WEB SITE (SITE CONTENT). RELIANCE ON THE SITE CONTENT IS SOLELY AT YOUR
OWN RISK. LTCI DISCLAIMS ANY LIABILITY FOR INJURY OR DAMAGES RESULTING
FROM THE USE OF ANY WEBSITE, ANY PORTION OF ANY WEBSITE OR ANY CONTENT
CONTAINED ON OR MADE AVAILABLE THROUGH ANY WEBSITE.

THE WEBSITES, THE CONTENT AND THE PRODUCTS AND SERVICES PROVIDED ON OR
AVAILABLE THROUGH ANY WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS
AVAILABLE” BASIS, WITH ALL FAULTS. NEITHER LTCI NOR ANY PERSON
ASSOCIATED WITH LTCI MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT
TO THE QUALITY, ACCURACY, OR AVAILABILITY OF ANY WEBSITE. SPECIFICALLY,
BUT WITHOUT LIMITING THE FOREGOING, NEITHER LTCI NOR ANYONE ASSOCIATED
WITH LTCI WARRANTS OR REPRESENTS THAT ANY WEBSITE, ITS CONTENT OR THE
SERVICES PROVIDED ON OR THROUGH SUCH WEBSITE WILL BE ACCURATE,
RELIABLE, ERROR-FREE OR UNINTERRUPTED, FREE OF VIRUSES, WORMS, TROJAN
HORSES OR OTHER HARMFUL COMPONENTS; THAT DEFECTS WILL BE CORRECTED;
THAT THE WEBSITES OR THE SERVERS THAT MAKE THEM AVAILABLE ARE FREE OF
VIRUSES OR OTHER HARMFUL COMPONENTS; OR THAT THE WEBSITES WILL
OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS. LTCI DISCLAIMS ALL
WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES
OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT.

YOU (AND NOT LTCI) ASSUME THE ENTIRE COST OF ALL SERVICING, REPAIR, OR
CORRECTION THAT MAY BE NECESSARY FOR YOUR COMPUTER EQUIPMENT AND SOFTWARE
AS A RESULT OF ANY VIRUSES, ERRORS OR ANY OTHER PROBLEMS WHATSOEVER YOU
MAY HAVE AS A RESULT OF VISITING THE SITE.

15. LIMITATION ON DAMAGES

IN NO EVENT WILL LTCI OR ITS LICENSORS OR CONTRACTORS BE LIABLE FOR ANY
DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN
CONNECTION WITH YOUR USE OF, OR INABILITY TO USE, ANY WEBSITE, ITS
CONTENT, ANY SERVICES PROVIDED ON OR THROUGH SUCH WEBSITE OR ANY LINKED
SITE, INCLUDING ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL
OR PUNITIVE DAMAGES, INCLUDING, BUT NOT LIMITED TO, PERSONAL INJURY, LOST
PROFITS OR DAMAGES RESULTING FROM DELAY, INTERRUPTION IN SERVICE, VIRUSES,
DELETION OF FILES OR ELECTRONIC COMMUNICATIONS, OR ERRORS, OMISSIONS OR
OTHER INACCURACIES IN ANY WEBSITE OR ITS CONTENT, WHETHER OR NOT THERE IS
NEGLIGENCE BY LTCI AND WHETHER OR NOT LTCI HAS BEEN ADVISED OF THE
POSSIBILITY OF ANY SUCH DAMAGES.

IF YOU HAVE A CLAIM AGAINST LTCI THAT ARISES OUT OF THESE TERMS OF USE OR
IS OTHERWISE RELATED TO THE WEBSITE, THEN IN NO EVENT SHALL THE AGGREGATE
LIABILITY OF LTCI TO YOU BE MORE THAN THE GREATER OF: (A) THE AMOUNT YOU
HAVE PAID LTCI FOR SERVICES RELATED TO THE WEBSITE OVER THE PRECEDING
TWELVE (12) MONTHS; OR (B) $100.

16. INDEMNIFICATION

You agree to defend, indemnify and hold harmless LTCI and its affiliates and subsidiaries; and
their respective officers, directors, owners, agents, employees, affiliates, licensees and
licensors, from and against any and all claims, damages, costs and expenses, including attorneys’
fees, arising from or related to your use of the Websites in violation of any of these Website
Terms of Use.

17. GOVERNING LAW AND JURISDICTION

These Terms of Use, and LTCI’ operation of the Websites, shall be governed and interpreted in
accordance with the laws of the United States and the State of Wisconsin without regard to its
conflicts of laws provisions. You agree to the personal jurisdiction by and venue in the state and
federal courts in Milwaukee County, Wisconsin or a federal court of competent jurisdiction in the
Eastern District of the State of Wisconsin. You waive any objection to such jurisdiction or venue.

18. VOID WHERE PROHIBITED

LTCI administers and operates the Websites from Madison, Wisconsin USA; however, the Websites,
and/or certain portions, software and/or features available through the Websites may be hosted at
other locations in the United States by third party service provides or cloud services. Although
each Website, or portions of each Website, may be accessible worldwide, not all features, products
or services discussed, referenced, provided or offered through or on a Website are available to all
persons or in all geographic locations, or appropriate or available for use outside the United
States. LTCI reserves the right to limit, in its sole discretion, the provision and quantity of any
feature, product or service to any person or geographic area. Any offer for any feature, product or
service made on the Site is void where prohibited. If you choose to access a Website from outside
the United States, you do so on your own initiative and you are solely responsible for complying
with applicable local laws.

19. DISPUTE RESOLUTION; ARBITRATION

Any dispute of any sort that might arise between LTCI and you, including without limitation any
matters or disputes relating to or arising from the use of or access to any Website in connection
with any purchase or use of any product, service, or information offered or made available
through a Website, or arising from or relating to any communication between you and LTCI or its
agents, will be determined by binding arbitration before a single, neutral arbitrator, except that
either you or LTCI may bring a lawsuit solely for injunctive relief to stop unauthorized use of a
Website or any copyright, trademark or other intellectual property infringement.

Prior to commencing an arbitration proceeding, we ask that you attempt to resolve any claim
informally by contacting LTCI. If your claim is not resolved within thirty (30) days of the day you
contact LTCI regarding your claim, you or LTCI may initiate a formal arbitration proceeding.

The arbitration will be governed by the American Arbitration Association, which will administer the
arbitration under its Commercial Arbitration Rules and it’s Supplementary Procedures for
Consumer-Related Disputes then in effect. The place of arbitration will be Milwaukee, Wisconsin and
the arbitration will be conducted in English. Judgment on any arbitration award may be entered in
any court of competent jurisdiction, and the parties intend that it will be enforceable in
accordance with the Convention on the Recognition and Enforcement of Foreign Arbitral Awards.

You agree that any disputes will be handled on an individual basis, and no part of the arbitration
or court proceeding will involve any class action, class arbitration, private attorney general
action, or any other similar type of consolidation of claims. In other words, you may resolve
disputes with LTCI on an individual basis only.

You agree that any claim that you have against LTCI must be brought within twelve (12) months of
the date that the claim arose.

20. GOVERNING LANGUAGE

Any translation of this Agreement is done for local requirements and in the event of a dispute
between the English and any non-English versions, the English version of these Terms of Use shall
govern.

21. TERMINATION

Your failure to comply with these Website Terms of Use automatically revokes your authorization to
use the Websites and terminates all rights granted to you under the Website Terms of Use. Your
obligations to LTCI and its affiliates and third party service providers relating to your use of a
Website or products purchased on or through a Website prior to termination shall continue after
termination. Restrictions regarding the Content, disclaimers and liability limitations under the
Website Terms of Use shall survive termination of these Terms of Use for any reason.

22. MISCELLANEOUS

We display these Websites and the Content solely to market and promote products and services in the
United States. If any provision of these Website Terms of Use, or any portion thereof, is
found to be unenforceable, it shall be enforced to the maximum extent permissible so as to affect
the intent of the Website Terms of Use, and the rest of the Website Terms of Use shall remain in
full force and effect. These Website Terms of Use supersede and cancel any prior written or oral
agreement related to your use of any Website between you and LTCI and its affiliates and
subsidiaries, which shall have no further force or effect.